Nstrace locates at /var/nstrace/, download via WebGUI or with WinSCPģ.9 iOS/Android/Windows/Mac receiver Log CollectionĤ. If filtering the IP address of 192.168.1.1: Note: Set Packet Size to 0, and add expression filer if necessary, click ok. SSH to ADC with putty, execute ”show version”ġ) For VPX on SDX show techsupport, refer 3.3 SSH to ADC with putty, execute “show hardware”: Citrix Gateway private key/session key.Īccess check Serial no in Harware information, it’s 10 bits strings with number and alphabet. Client IP,Citrix Gateway VIP, Storefront IP, VDA IP.Capture on client, ADC, and Storefront, reproduce the issue, and stop the capture. Or save Launch.ica to client referring the following KB: Change the default program of ica to notepad, save launch.ica Test to open directly via StoreFront, if there is any issue, resort to XenApp/XenDesktop Team. Client IP,Citrix Gateway VIP,Storefront IPģ) App/Desktop cannot open via Citrix Gateway, error 1110, 1030 etc.StoreFront event viewer logsPoint out the following information.Capture on client, ADC, and Storefront, reproduce the issue, and stop the capture.Test to login directly via StoreFront, if there is any issue, resort to StoreFront Team.Run the following command and save the output:Ģ) Citrix Gateway Cannot Enumerate Application List, Error ”Cannot complete request.” or Redirecting to Blank Page: Check whether ADC power supply red light is on, take a picture. Refer the following docs for cable connections: Follow the steps when the cable connects: Connect ADC with console cable, check whether there is any output and save it as txt. Check whether there is display on LCD, take a picture of the LCD. If ADC is already rebooted, collect show techsupport as in 3.3. Refer the following KB article for NMI button: If ADC is not manually rebooted, press NMI button to generate dump file and collection the dump as in 2.1. Deny incoming connections for specific TeamViewer IDs or accounts or only allow connections for defined TeamViewer IDs or accounts. Note: Check whether there are dumps in /var/core or /var/crash folder To restrict access to specific devices or persons, use the Block and Allowlist in the TeamViewer full version. Information Collection for Typical Scenario The suspect who was controlling the remote computer started. Does the issue happen consistently? Is it reproducible? If yes, provide detailed steps to reproduce the issue. The log entry below shows a suspect browsing folders of a remote system with the File Transfer tool.When does the issue happen first? (Attach the screenshot/video of error message if possible.).Is there change on ADC and environment before the issue takes place?.( Note: if there is nstrace for information collection, provide the IP address as supplementary information.)
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |